Your information,
plainly.

This policy covers everyone who uses anything we make: thegenie.ai, the TheGenie platform, TitleGenie, PriceAlign, the buyer app and every other product under the TheGenie name. That includes agents, title representatives, team leaders, buyers, homeowners and visitors.

The short version

We use what we learn about you to run the products you use and to connect you with the real estate professionals you choose. We sell nothing about you. We share nothing for advertising. Text messages go out only with your consent, and your mobile number and consent are never shared for anyone else's marketing.

What we collect

• Account details. Your name, email address and phone number, and for professionals your license, MLS board and company.
• Sign-in. If you sign in with Apple, Google or Facebook, that company tells us who you are and shares only what you allow, usually your name and email address. Apple's "Hide My Email" address works fine. We never receive your password for those services.
• What you do in the products. Homes you save, view or tour; your wishlist; offers you prepare; messages with your agent; and the agreements you accept, with dates.
• What you add. Photos, videos, voice notes, written notes and walkthrough recordings. We store them, transcribe voice notes, and show them to you and to the people you share them with.
• Proof of your agreements. When you accept our Terms or Privacy Policy, we record which version you accepted, the time, your device type, your IP address and your browser or app details, as proof of the agreement.
• Text-message consent. Your phone number, the consent you gave, when you gave it, and any STOP or HELP replies.
• Device and usage. Your browser or device type, IP address, the pages and screens you open, and basic logs.
• Website analytics. On thegenie.ai we use Google Analytics, which sets cookies and receives your IP address. Blocking it changes nothing about how the site works.

Property and owner information

Our products show information about homes and their owners, drawn from public records, title and tax-roll data, multiple listing services and other licensed sources. That can include an owner's name, a property's sale history and listing photos. We use it to help real estate professionals and their clients.

If you are a homeowner and want to ask about information we show about you, write to [email protected].

How we use it

• To run your account and the products you use.
• To connect you with your agent, and to keep a record of that introduction.
• To prepare estimates such as PriceAlign value and offer ranges.
• To send the messages and texts you agreed to.
• To keep our products secure, fix problems and improve them.
• To meet legal and compliance requirements.

Who we share with

• The professionals you choose. For example, your agent sees the homes you share, your offer brief and your messages to them.
• Service providers that run parts of our products for us under confidentiality agreements: hosting (Cloudflare and our own servers), file storage, text-message delivery, email, maps, Zoom for booked meetings, and analytics. They may use your information only to do that work for us.
• When the law requires it, or to protect people's safety or our rights.

We sell no personal information and share none for cross-context behavioral advertising. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are never shared with any third party.

Text messages

We text you only after you agree to it.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to cancel. Reply HELP for help.
• Agreeing to texts is not a condition of buying anything.

Deleting or closing your account

Buyers and homeowners can delete their account at any time, at no cost: in the app it is the last row on the Account tab, and on the web it is at the bottom of the My Profile page. When you do, we delete your account, the link to your Apple, Google or Facebook sign-in, your notes, photos, recordings, wishlist, tours and collections, and your other personal information.

We keep a limited record of your name and contact details as they were when you deleted your account, the agent you were introduced to, the agreements you accepted, the homes you viewed and the offers you chose, with dates. We keep it for legal and compliance requirements in real estate and for legitimate business reasons, including our referral agreements with agents. You don't owe anything under those agreements. Only authorized staff can see it. We never use this record for marketing or to send you messages, and we keep it only as long as the law and those agreements require.

If you are a real estate agent or other professional user, you can close your account at any time, at no cost. It is the last row on the Account tab in the app, and at the bottom of the My Profile page on the web. When you close your account, we close it and sign you out right away on the device you're using, and on your other devices within a few hours, including any Apple, Google or Facebook sign-in. Your work, orders, invitations and billing history stay on file as business records. If you want your account back, contact support and we can reopen it.

Your choices and rights

• Ask what we hold about you, ask us to correct it, or ask us to delete it. Write to [email protected], or delete or close your account yourself on the Account tab in the app or the My Profile page on the web.
• Stop texts by replying STOP.
• Turn off a sign-in link by removing our access in your Apple, Google or Facebook settings.

California residents have these rights under the CCPA as amended by the CPRA: to know, to delete, to correct, and to be treated the same whichever right they use. Residents of other states with privacy laws have similar rights, and we honor them the same way.

Security

We protect your information with encryption in transit, access controls and limited staff access. No system is perfectly secure, so we can't promise absolute security. If a breach affects you, we will tell you as the law requires.

Children

Our products are for adults. We don't knowingly collect information from anyone under 18.

Changes, and how to reach us

When this policy changes, the version label and the effective date at the top change with it. If a change matters to people who already have an account, we will ask you to accept the new version the next time you sign in.

1ParkPlace, Inc. Written notices reach us at [email protected], and we will supply a postal address for service on request. A person answers that address.